SHIPPING INFORMATION

Our goal at Fastly London is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers worldwide, ensuring that we provide the highest levels of responsiveness at all times.

The time frame for order delivery is divided into two parts:

1. Processing Time:
   Order verification, quality check, and packaging. All orders are sent to the fulfilment centre for dispatch within 48 hours after the order is placed.

2. Shipping Time:
   This refers to the time it takes for items to be shipped from our fulfilment centre to the destination.

Delivery Times (Working Days):

The following countries or regions may have varying delivery times depending on factors such as weather, holidays, or other conditions:
Russia, Ascension (English), Pitcairn Islands, Brazil, Israel, Japan, Chile, Mexico, Ukraine, Belarus, Estonia, Latvia, India, Moldova, Thailand, Iceland, Singapore, Kazakhstan, Peru, Costa Rica, Bulgaria, South Korea, Colombia, Sri Lanka, Malta, Argentina, Cyprus, Indonesia, Malaysia, Lebanon, Armenia, Qatar, Reunion, Albania, Azerbaijan, Philippines, Bahrain, Jamaica, Brunei, Vietnam, Bangladesh, Cambodia, Barbados, Turkmenistan, Venezuela, Bhutan, Cape Verde, French Guiana, Greenland, Andorra, Tajikistan, Mongolia, Panama, Palestine, Iraq, Guatemala, Nepal, Myanmar, Laos, Cuba, Suriname, Vanuatu, San Marino, Nauru, Iran, Haiti, Afghanistan, Congo, Mariana Islands, Western Samoa, Kiribati, Solomon Islands, Christmas Island, St. Helena, Western Sahara, Eritrea, Tuvalu, St. Christopher and Nevis, East Timor, Comoros, North Korea, East Samoa (United States), Anguilla (English), Aruba, Bermuda (English), Bosnia and Herzegovina, Cayman Islands (English), Cocos Island, Cook Islands, Dominica, Faroe Islands (Danish), French Polynesia, Gibraltar (English), Marshall Islands, Martinique (French), Montserrat (English), Netherlands Antilles, New Caledonia (French), Norfolk Island (Australia), Puerto Rico (United States), St. Pierre and Miquelon, St. Vincent (English), Bahamas, Turks and Caicos Islands (United Kingdom), United Arab Emirates, Virgin Islands (British), Virgin Islands (United States), Wallis and Futuna Islands (French).

Delivery times: 2–7 days
Shipping times: 7–15 days

Additional Information:

• Delays: Delivery may be subject to restrictive factors such as weather conditions, public holidays, or other unforeseen circumstances. The timeliness of logistics cannot be guaranteed in such cases.
• COVID-19 Impact: Due to the influence of COVID-19 and policy restrictions in various countries, there may be significant delays in all express deliveries. Logistics cannot fully guarantee time limits under these circumstances.

For any questions or further assistance, please contact our Customer Service team at support@fastlylondon.com.