RETURN POLICY

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to apply for a return within 14 days after receiving the product.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will only be charged once for shipping costs (this includes returns). No restocking fees will be charged for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@fastlylondon.com.

Return Address

Please contact our Customer Service team at support@fastlylondon.com to obtain the return address.